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Returns and Repairs

Returns and Repairs

• MSS Software has a 20-day return policy for all non-custom products and kits. However, you will not be refunded for shipping costs.

• No returns are permitted on customized equipment or custom software.

• Equipment is generally under a minimum one-year warranty from the manufacturer and can be sent back to them for repair or replacement if there is a defect.

• For repairs, we will give you an estimate on the services before they are performed.

• All items must be returned in their original packaging.

• Call us first to get a RMA number. Then, ship it back to us using that RMA number.

Send all equipment returns to:

MSS Software
RMA # (include assigned number)
10394 Democracy Lane
Fairfax, VA 22030

For technical support, call us at:
1-800-428-8643 or send us an email

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