First, we recommend you try to follow the manual or other materials provided with your purchase.
Secondly, check out the Frequently Asked Questions (FAQs) on our various products.
If you still need help, we provide technical support for all barcode products, barcode software, and barcode kits from 9 am to 5 pm EST by phone. If we can't solve the problem, we usually know who can and will get you in touch with the manufacturer's support line.
Call Us at: 1-800-428-8643
or email us for more information