Returns & Repairs
Returns and Repairs
  • MSS Software has a 21-day return policy for all non-custom products and kits. However, you will not be refunded for shipping costs.
  • No returns are permitted on customized equipment or custom software.
  • Equipment is generally under a minimum one-year warranty from the manufacturer and can be sent back to them for repair or replacement if there is a defect.
  • For repairs, we will give you an estimate on the services before they are performed.
  • All items must be returned in their original packaging.
  • Call us first to get a RMA number. Then, ship it back to us using that RMA number.

Send all equipment returns to:

MSS Software
RMA # (include assigned number)

10394 Democracy Lane
Fairfax, VA 22030


For technical support, call us at:
800-428-8643 Ext. 650
Send us an email


MSS Software
10394 Democracy Lane • Fairfax, VA 22030 • Sitemap
Phone: 800-428-8643 • Fax: 800-428-8643 • Email:

© 2012-2013. MSS Software. All rights reserved.